Refund policy

Our return Policy

In the circumstance where you are not satisfied with the quality or condition of our Goods, you may return the Goods within 3 days for a full refund of the purchase price less shipping cost. Goods returned must not be damaged and in original condition and must be returned in original packaging, in an unmarked and unused condition, unassembled.

All shipping charges are non-refundable.

Upon receipt of the Goods and subject to the terms of this Agreement, a refund will be issued within 3 Business Days.

Credit may be returned to you only in the following ways:

• As store credit in your ebarza account, with no expiry date
• As an exchange (as appropriate) for another item from ebarza
• As a refund to your credit card (not valid for cash on Delivery orders)
Its the customer responsibility to maintain all the original packing materials. all Good(s), must be returned in their original packaging. If this does not happen, order isn't eligible for return.

It is the Customer’s responsibility to ensure that returned items are returned safely. ebarza takes no responsibility for lost Goods and the Customer will be solely liable for the shipment cost of the return.

Damaged & faulty returns

Within 24 hours of receiving the products purchased, all items must be opened and checked by the customer (maintaining the original packing) . If this does not happen ebarza cannot be liable for any damage or faulty, and order isn't eligible for return.

If any customer received a faulty or damaged item, ebarza must be notified by official email to (info@ebarza.com) upon receiving the goods and follow the correct returns policy as stipulated above.

As stipulated in the terms above, ebarza MUST issue a return authorization, before customers are able to return the goods. Unauthorized returns cannot and will not be accepted.

As stipulated above, all returned products must be in their original condition and packaging, with all accessories. They must not be changed, used or altered in any way, shape or form. They must also be unmarked and unassembled in any way.

Custom made and pre-ordered returns

Customized products & pre-ordered items cannot be refunded for change of mind or exchanged. It is the customers responsibility to make sure that ALL custom made orders are 100% what they want.

Cancelling your order

You are able to cancel your order if you decide that you no longer want to go through with your purchase and change your mind. All you have to do is let us know, and only if your goods have not already been dispatched, we will cancel your order and refund you. Please note as stipulated above this does not apply to custom-made and pre-ordered items.

Your order MUST be cancelled before the dispatch of goods. If the items have been dispatched and left, all shipping fees WILL NOT be included within the refund.

In the event of a customer order, which involves a special item(s) being produced by our manufacturers, refunds are not available, if the item(s) are already in production.